FAQs

Frequently Asked Questions (FAQs)

1. What types of products do you sell?
We offer a wide range of beauty products, including skincare, haircare, makeup, fragrances, and tools. Our selection includes both high-end and drugstore brands to cater to various preferences and budgets.

2. Do you carry cruelty-free or vegan products?
Yes! We are committed to offering cruelty-free and vegan products. Look for the "cruelty-free" or "vegan" labels on product pages to find items that align with your values.

3. How can I find the right products for my skin type?
Our staff can help you find products that suit your skin type and concerns. You can also use the product filters on our website to search by skin type (e.g., oily, dry, sensitive, combination). If you're unsure, feel free to ask our beauty experts in-store or online!

4. Can I return or exchange products?
Yes, we offer returns and exchanges within 30 days of purchase. The item must be unused and in its original packaging. Please check our return policy on the website or ask our team for more details.

5. Do you offer gift cards?
Absolutely! We offer both physical and digital gift cards in various amounts. They make the perfect gift for beauty lovers!

6. How do I track my order?
Once your order is shipped, you'll receive a tracking number via email. You can use this number on our website or the courier’s site to check the status of your order.

7. Do you offer free shipping?
We offer free shipping on orders over a certain amount. Check our shipping policy for the latest promotions and eligibility details.

8. Can I book a beauty consultation or service?
Yes, we offer beauty consultations to help you choose the right products. You can book a session online or call us to schedule an appointment. In some locations, we also offer professional services like facials, makeup applications, and hair treatments.

9. How do I sign up for your loyalty program?
You can sign up for our loyalty program through our website or in-store. Earn points with every purchase, which can be redeemed for discounts and exclusive offers!

10. Are your products safe to use?
Yes, all our products are carefully selected to ensure they meet the highest safety standards. If you have any concerns about ingredients, feel free to check the product details on our website or ask our staff.

11. Can I use your products if I have sensitive skin?
We carry products designed for sensitive skin, and many are hypoallergenic and fragrance-free. However, we recommend patch testing before full use, especially if you have known sensitivities.

12. How do I contact customer support?
You can reach our customer support team via email, phone, or live chat. Visit our "Contact Us" page for more details or drop by the store for assistance.